Refund policy

Refund Policy

Last updated: August 2026
Business name: The Clover Exchange
Website: www.thecloverexchange.com

The Short Version

We’re happy to exchange eligible, unworn items for a different size, color, or design. And if something arrives damaged, defective, or incorrect, we’ll absolutely make it right.

Each piece from The Clover Exchange is made to order, just for you. Because of that, we do not offer refunds for fit, color, design preference, or a change of mind.

Returns & Exchanges

We’re happy to exchange eligible, unworn items for a different size, color, or design. To request an exchange, email Jill@thecloverexchangeshop.com within 14 days of delivery with your order number and what you’d like to exchange.

Items must be unworn, unwashed, and in their original condition. Customers are responsible for return shipping on standard exchanges. Because each piece is made to order, replacement items will be made after your exchange is approved.

Damaged, Defective, or Incorrect Items

If something isn’t right on our end, we’ll make it right.

If you receive an item that’s damaged, misprinted, defective, or incorrect:

Email Jill@thecloverexchangeshop.com within 7 days of delivery.
Include your order number, a brief description of the issue, and a clear photo.
We’ll review it quickly and let you know the next steps.

If approved, we’ll send a replacement or issue a refund, depending on the situation. You won’t be responsible for additional shipping costs when the mistake is ours.

Because our pieces are hand-pressed and made to order, we do not offer refunds for fit, color, design preference, or a change of mind.

Refunds (if applicable)

If your refund is approved, it’ll be processed back to your original payment method.
Please note that it may take a few business days for your bank or credit card company to post the refund.

Shipping fees are non-refundable.

Order Changes & Cancellations

If you need to change or cancel an order, email jill@thecloverexchangeshop.com right away.

Once your order has entered production or shipped, we’re unable to make changes. (We move fast — so reach out quickly!)

Lost or Stolen Packages

Once an order leaves our studio, it’s literally out of our hands. We’re not responsible for packages lost or stolen during transit, but we’ll do what we can to help you work with the carrier to locate it.